Privacy policy

Who I am

This website belongs to A.T Plumbing & Heating, a plumber and heating engineer based in Colne, Lancashire. I'm Tony, and I am responsible for the details you send me. You can contact me on 07849 132120 or at andrewtownson10@gmail.com.

What the quote form collects

When you send the quote form, I receive:

• your name
• your phone number
• your postcode
• what you need (for example a new boiler or a bathroom)
• your message, if you write one
• a photo, if you choose to attach one

I also keep a reference number for your enquiry, the date and time it arrived, and which page of the website you sent it from.

Why I use it

I use your details to reply to you and to give you a quote. The lawful basis is that you have asked me to take steps before a possible contract (giving you a quote), and my legitimate interest in answering enquiries about my work. I do not use your details for marketing and I do not sell them.

Who sees it

I see your enquiry, and so does Nimble Dingo, the company that built and runs this website for me. Nimble Dingo gets a copy of each enquiry so it can check the form is working and that no enquiry goes missing. It does not use your details for anything else. To run the website and the form, we use these services, which handle your details on my behalf:

• Vercel, which hosts the website
• Supabase, the database where enquiries are stored
• Resend, which sends me an email with your enquiry
• Anthropic, whose AI model reads the message in an enquiry to spot sales pitches and spam before it reaches me
• Google Analytics, which counts visits to the website
• Cloudflare Turnstile, which checks the form is being sent by a person and not a spam robot. To do this it uses technical details such as your IP address and browser information.

Some of these services store or process data outside the UK, for example in the United States and South Korea.

How long I keep it

I keep the details you send me for as long as I need them to deal with your enquiry and keep my records, and then I delete them.

Cookies and analytics

The website also keeps its own simple count of page views and of presses on the call, WhatsApp and email buttons, and of quote forms sent. Each count records only what happened, which page it happened on and when. It records no IP address, no cookie and nothing that could identify you, and it stores nothing on your device.

This website uses Google Analytics to count visits and to see which pages are read, and when someone presses a call, WhatsApp or email button or sends the quote form. It never receives what you type into the form. It sets two cookies, _ga and _ga_3MKPZ3KV4P, which last up to two years. Google keeps the event data for two months and may handle it in the United States. It does not use advertising cookies.

Cloudflare Turnstile may set a cookie that is strictly necessary for the spam check on the form.

Your rights

You have the right to:

• ask for a copy of the details I hold about you
• ask me to correct anything that is wrong
• ask me to delete your details
• object to how I use your details
• complain to the Information Commissioner's Office at ico.org.uk

How to ask for deletion

Email me at andrewtownson10@gmail.com and tell me the name and phone number you used. I will delete your details and confirm when it is done.

Last updated on 13th November 2026.